Sunday, August 30, 2009

Resolving Interpersonal Conflict

I always think that it is the perception we have in mind decides how we understand and feel. It is so powerful and conflict arises when people have different point of view. We felt disappointed and eventually get agitated if our expectation was not met. The following describe the scenario where conflict arises between two friends.

Ivan is good in graphic design and famous among his friends. One day, he took part in a T shirt design competition upon request of his friend, Jack who is one of the organizing committee. The winner will be awarded and the design will be used for their club T shirt. At the end of the game, Ivan’s design was not capable to win the vote so he gained nothing. Half of a year later, Jack contacts Ivan and request for his design as the club decided print out the second badge of T shirt with Ivan’s design. Feeling unfair, Ivan refused to release his design unless the club paid him the equivalent rewards as the competition. Conflict arose when Jack argued that as a friend of him Ivan should not ask for anything and moreover, once submitted the design is considered property of the club.

In this scenario, both party have different stand and it seem both of them were not doing any wrong. What wrong with this? Taking yourself as either Ivan or Jack and share how would you solve the problem.

Monday, August 17, 2009

Effective communication

Communication is something you can do without only when you decided to live alone or leave the world, as I suppose there is no second life after death. You need to communicate so as) to survive and then master it to success. As far as I know, all great man is great speaker. Unfortunately this is exactly what I am lacking and I decided to face and take steps to overcome my weakness.

I just completed an internship program and it was indeed a great experience. One of the key lessons I learnt is the importance of communication skill. In workplace, we have to work as a team and troubles arise when there is problem in communication. Things like misunderstanding is not uncommon and we have to take extra hour to achieve consensus and get things done. Even if you are sitting high as boss, you still need to ensure your order is delivered.

However, communication is not as simple as deliver and receive but much complicated. Information, views, opinion are exchanged through various communication channels and affected by non-verbal massage such as body language, facial expression and even tone of voice. On “my journey to success”, I would like to equip with these skills as soon as possible and the best scenario is I can learn through a proper course (yes it’s ES2007S again).

We hold an objective whenever we communicate and mastering effective communication skill will assure our objective is met, or at least bring us closer.